Lillian is an Office Administrator at True Path Financial, a partner of National Life Group, where she provides essential operational, administrative, and case management support to both agents and leadership. She plays a key role in managing life insurance and annuity cases from start to finish, ensuring accuracy, organization, and timely follow-up throughout the underwriting and approval process.
With over 16 years of experience in the insurance industry, Lillian brings a strong background in claims operations, performance analysis, and risk management. Prior to joining True Path, she spent more than a decade with PING AN, where she served as a Claim Analyst and Auto Insurance Claims Specialist, supporting complex claims, analyzing performance metrics, and preparing executive-level reports.
Lillian is known for her attention to detail, efficiency, and ability to coordinate seamlessly across agents, managers, and home office teams—helping keep operations running smoothly so agents can focus on serving clients.